Finance
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Finance
Can I withdraw funds while having open postions?
Yes, you can. However, at the moment of processing your request, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity minus the necessary margin (which is required to maintain an open position).
Does InstaForex charge fees for trading (except spreads), deposit or withdrawal fees?
For trading: We charge swaps (for the exception of swap-free accounts) For deposits: No, we do not charge deposit fees. However there could be fees charged by your payment provider. For withdrawals: Please see here: https://www.instaforex.eu/downloads/legal_documentation_eu/cost_and_charges.pdf
What are the withdrawals fees?
For information about the withdrawal fees please refer always to Cost and Charges (https://www.instaforex.eu/downloads/legal_documentation_eu/cost_and_charges.pdf).
Withdrawals via Visa/Mastercard
If the amount exceeds the deposited amount, then the Finance Officer can request from the client to make two withdrawal requests: refund the Bank Card and the profits must be requested via Bank Wire Transfer or to other available methods. Funds might take up to 10 working days to reach the client’s account.
Why my withdrawal was not processed?
All withdrawals are processed during the working hours of the Finance Department from Monday to Friday, 9 a.m. - 6 p.m. (GMT+3).
What are the withdrawal limits?
Client may request at any time to withdraw any remaining amount from the trading account. For wallets, electronic payment systems and bank cards - minimum amount for withdrawal is 1 USD, including commission. For more information kindly read Cost & Charges here: https://www.instaforex.eu/downloads/legal_documentation_eu/cost_and_charges.pdf
What are the main conditions for withdrawal?
Withdrawals should be made using the same method used by the Client to fund the Client’s Trading Account and to the same remitter with the highest priority to the Bank Cards.
Can I withdraw to a bank card of my relatives?
The Company will not accept third party or anonymous payments in the Client’s Trading Account and will not make withdrawals to any other third party or anonymous account(s).
What are the terms for withdrawals?
In order to withdraw funds, the client should select the trading account he wishes to withdraw from and to specify the Payment Detail to use for the transaction.
Deposits via Bank Wire
The client should state here the Bank account he wishes to use and fill all the relevant fields: - Bank account Holder Name - IBAN - Recipient Bank Name [this information is provided in the Deposit Funds page] - Recipient Bank Address [this information is provided in the Deposit Funds page] - Recipient Bank Swift [this information is provided in the Deposit Funds page] The client has to add the Account number and Client ID on comment. During a bank wire transfer an additional corresponden...
Deposits via Skrill.
The wallet verification procedure is simple: - log in to the Skrill account and click the Profile to view the wallet - take a screenshot of the wallet showing the owner’s name and the wallet's email - black out sensitive information, such as a balance - upload the picture (see sample in the Client Cabinet)
Deposits via Neteller
The Payment Details verification procedure is simple: - log in to the Neteller account and click the Profile to view the wallet - take a screenshot of the wallet showing the owner’s name and the wallet's email - black out sensitive information, such as a balance - upload the picture (see sample in the Client Cabinet)
Deposits via Visa/Mastercard
If a client wishes to deposit with Bank cards he should upload the copies of his card. Front side showing: The first six (6) and last four (4) digits, Card owners name Issue and expiry date and Logo of the bank Back side showing: The signature The four digits after the signature (if available) CVV code must be covered.
What should I do to complete my deposit request?
Payment Details are being verified (accepted/rejected) by our Finance Department. Once a client uploads a method of deposits in Payment Details, the Finance department will receive a notification and will process it.
Can I make a deposit using third party details?
The company does not accept third party deposits. Therefore, we need to verify that the client is the owner of the deposit method.
How do I make a deposit?
In order to deposit please visit Finance tab in client cabinet, select Payment Details and create one. The Payment Details is the deposit method to be used has to be verified before depositing.
How can I withdraw my profits?
The rule is that "Funds must always return to their original source" (bank cards have always the highest priority) This means that if client deposited for ex. 200€ with Bank Card and now wants to withdraw 300€ because he has profits, he has to make 2 withdrawal requests: - 200€ must go back to his Bank Card and - 100€ to an alternative method such as bank wire transfer, Skrill, Neteller etc. This second payment method must also be verified as we can not send funds to accounts that do not be...
Are my funds safe in my account?
Yes, your funds are safe, are in your trading account with us and all our clients funds are being kept in segregated accounts with reputable financial institutions.
