Verification

Do I need to scan my documents for verification?

No, you may also provide a clear picture that you can easily make using your mobile phone.

I failed the questionnaire. What can I do?

You may create a DEMO account and start trading in a virtual environment to test the trading service and familiarize yourself with trading. You will be able to retake the test in 14 days.

What are the documents which can be used for verification?

Documents accepted for verification: Proof of Identity (POI): (Government issued documents) - International Passport (both pages should be visible) or - National Identity Card (both sides are requested) or - Driving licence (both sides are requested) Proof of Address (POR): (make sure that the document is issued within the last 6 months) - Utility bill (electricity, gas, water, sewage, landline telephony or fixed broadband Internet etc) or - Bank/Credit Card Statement or - Reference Le...

Do I need to verify my account in order to open real trading account?

Yes, to register a real trading account you are required to pass verification procedure by uploading Proof of Identity and Proof of Address.

Why do I need to verify my account?

According to CySEC regulations we must always verify the identity of our clients and maintain updated records. During this period the client will be contacted via phone and email by an account manager in order to assist with the KYC documentation, verify the account nad answwr to anypossible questions the client may have.

How do I upload the documents?

Documents can be uploaded from the client cabinet, visiting the section Profile/Upload documents - https://personal.instaforex.eu/profile/documents

Whats is the maximum file size I can upload for verification?

Accepted file types are .png, .jpeg, .jpg, .gif and .pdf. The size of the file must not exceed 10 MB.

How long is the verification application considered?

During 24 working hours the documents uploaded will be checked; then the profile status will either be upgraded to Verified, or additional documents will be requested for the profile verification.

I can`t complete verification. What could be a reason?

In order to accept a document it must be: - Clear copy - Color copy - Full page (all four corners must be visible) - It has to be valid (not expired) and - in the case of Proof of Address must be issued within the last 6 months.